Colony Istanbul

Dear _R8723AC, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest comments, as they help us improve our services. We are pleased to hear that you enjoyed our breakfast, found the rooms quiet, and appreciated the shuttle service to Taksim Square, which helped make your stay more comfortable. At the same time, we sincerely regret the inconvenience you experienced regarding the room temperature. This is certainly not the level of comfort we aim to provide, and the matter has been shared with our technical team to prevent similar situations in the future. Regarding the deposit refund, we would like to clarify that according to our procedures, the deposit authorization is cancelled on the day of check-out. However, depending on your bank’s processing procedures, the time it takes for the amount to be reflected on your card may vary. We kindly recommend contacting your bank for further information. Additionally, we will inform our finance department once again to follow up on this matter on your behalf. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a much improved experience in the future. With Kindest Regards, Guest Relations Team.

Dear R5428FQirinab, Thank you very much for sharing your experience and for giving us a five star rating. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, shuttle service, and dining options. We are especially grateful for your kind words about Yücel, Tahir, and Ibrahim. Your recognition has been shared with them, and they were thrilled to know their efforts made your stay more enjoyable. It was a pleasure having you with us, and we look forward to welcoming you back soon for another memorable stay. With Kindest Regards, Guest Relations Team.