Terms of Use for SIA “Beltravel” Services

1. General Provisions

1.1. These Terms govern the use of services provided by SIA “Beltravel”, registration No. 40203438242, legal address: Rīga, Dižozolu iela 10 - 121, LV-1058, Latvia, through the website www.beltravel.lv.

1.2. Beltravel acts as a travel agency and/or intermediary between the Client and the relevant travel service provider, including a tour operator, airline, hotel, insurer, carrier, or other partner involved in the travel arrangement.

1.3. A person visiting the website is considered a Visitor. A person making a booking or purchasing a service is considered a Client.

1.4. By using the website or placing a booking, the Client confirms that they have read, understood, and accepted these Terms.

1.5. If the Client does not agree with these Terms, in whole or in part, they must not use Beltravel services.

2. Nature of Beltravel Services

2.1. Beltravel provides information support, booking facilitation, payment coordination, document delivery, and other intermediary services related to travel arrangements.

2.2. The actual travel services are provided by the relevant service providers. Beltravel shall not be considered the direct provider of all services unless expressly stated in a specific offer or agreement.

2.3. The content of the service, performance conditions, amendment rules, cancellation policy, and liability limitations are also governed by the terms of the relevant service provider.

3. Booking and Formation of Contract

3.1. A booking is deemed submitted once the Client has provided the required information, selected the service, and completed the necessary action to place the order, including payment where applicable.

3.2. Submission of an order alone does not mean that the booking is finally confirmed. A booking becomes binding once availability has been verified and confirmation has been sent to the Client electronically or in another agreed format.

3.3. After confirmation, the legal relationship regarding the performance of the travel service arises between the Client and the relevant service provider, while Beltravel acts within the scope of its intermediary role.

3.4. The Client must review all details shown in the booking confirmation immediately upon receipt, including names, travel dates, destination, and other essential conditions.

4. Client Obligations

4.1. The Client is responsible for ensuring that all information provided during booking is complete, truthful, and accurate.

4.2. The Client is solely responsible for ensuring that they and all travel participants possess valid passports, visas, permits, medical documents, vaccinations, and any other documents required for the trip.

4.3. If minors are travelling, the Client must independently verify the applicable provider’s rules regarding child age categories, accommodation conditions, and travel documentation requirements.

4.4. The Client must comply with all rules imposed by the relevant service providers, including check-in times, baggage requirements, payment deadlines, and other applicable conditions.

5. Price and Payment

5.1. The price of the service is indicated at the time of booking and may depend on availability, seasonality, exchange rates, taxes, airline fares, and other relevant pricing factors.

5.2. The Client must make payment within the specified deadline and in the required amount. If payment is not made on time, the booking may be cancelled where permitted under the applicable service conditions.

5.3. Before issuing final travel documents, Beltravel may request additional identification information where necessary for legal compliance or security reasons.

5.4. Tickets, vouchers, confirmations, and other travel documents are issued after full payment has been received, unless a different procedure applies to the specific service.

6. Changes and Cancellations

6.1. Any amendment or cancellation of a booking is subject to the rules of the relevant service provider and applicable law.

6.2. For certain services, changes after booking may be impossible or may result in additional charges.

6.3. If the Client wishes to amend or cancel a booking, they must submit a written request to Beltravel using the designated contact e-mail, unless another procedure is specifically established.

6.4. If a refund is available under the provider’s rules or applicable law, it shall be made to the original payment method or by another legally permissible method.

7. Unavailability of Services and External Changes

7.1. Even after confirmation, circumstances may arise that make the service unavailable, modified, or partially restricted.

7.2. Such circumstances may include, for example, flight schedule changes, hotel refusal, supplier price adjustments, technical booking system errors, or other external factors.

7.3. In such cases, Beltravel will inform the Client within a reasonable time and, where possible, offer an alternative solution.

7.4. If the proposed alternative is unacceptable to the Client and the applicable rules or law provide for cancellation or refund, Beltravel will assist in coordinating the relevant process.

8. Liability

8.1. Beltravel is liable for the proper performance of its own intermediary obligations within the limits established by the laws of the Republic of Latvia.

8.2. Beltravel is not liable for the acts, omissions, or decisions of the actual service provider where the service is performed by a third party, except where otherwise required by law.

8.3. Beltravel shall not be liable for losses resulting from inaccurate information provided by the Client, lack of required documents, denied entry, no-show situations, or failure to comply with requirements imposed by carriers or public authorities.

8.4. Beltravel shall also not be liable for temporary inaccuracies in service descriptions where the relevant information was provided by the supplier and Beltravel had no reasonable opportunity to detect the inaccuracy in time.

9. Travel Documents, Visas, and Insurance

9.1. The Client is solely responsible for passport validity, visas, entry permits, medical requirements, and any other documents necessary for travel.

9.2. The Client is strongly advised to obtain appropriate travel insurance for the entire travel period, including medical coverage and, where relevant, trip cancellation coverage.

9.3. Names and personal details in the booking must fully match the details shown in the travel documents. The Client bears the risks related to errors caused by incorrectly entered data.

10. Force Majeure

10.1. Beltravel shall not be liable for any failure or improper performance caused by force majeure circumstances.

10.2. Force majeure includes events that could not reasonably be foreseen or prevented and that materially affect the provision of services, including natural disasters, military conflicts, civil unrest, epidemics, government restrictions, transport disruptions, strikes, and similar events.

11. Complaints and Communication

11.1. For questions related to a booking, the Client may contact Beltravel by e-mail at [email protected] or by phone at +371 64 415 306.

11.2. If a complaint concerns the actual performance of a service during the trip, the Client should, where possible, first address the issue directly with the relevant service provider on site without undue delay.

11.3. After returning, the Client may submit a written complaint to Beltravel within a reasonable period, attaching relevant documents and supporting evidence.

12. Personal Data

12.1. Beltravel processes personal data in accordance with applicable data protection laws and its Privacy Policy.

12.2. The Client understands and agrees that personal data necessary for arranging and performing the booking may be transferred to service providers, booking systems, payment partners, and other involved parties to the extent necessary for the provision of the service.

13. Final Provisions

13.1. Beltravel may amend these Terms at any time by publishing the updated version on www.beltravel.lv.

13.2. The version of the Terms in force at the time of booking shall apply to the Client’s booking unless mandatory law provides otherwise.

13.3. Any matters not expressly regulated by these Terms shall be governed by the laws of the Republic of Latvia.